Building a Virtual Medical Community

Case

From Webcast to Community: Building a Lasting Virtual Engagement Platform

How InnoStrat Helped a Biotech Company Turn a Virtual Conference into a Living Medical Ecosystem

The challenge

During the COVID-19 pandemic, a global mid-sized biotech with a strong respiratory portfolio faced a growing concern: their medical teams were losing contact with the field.

With travel suspended and in-person events cancelled, they planned a large virtual conference – but feared it would fall flat.

The objectives were clear:

  • Keep KOLs and specialists meaningfully engaged
  • Deliver scientific content in a compelling format
  • Avoid “webcast fatigue” that had already affected other virtual efforts
  • Ensure the impact lasted beyond a one-off event

Our approach

InnoStrat stepped in as strategic partner – not just to design a meeting, but to build a long-term platform for engagement. We delivered:

Program Strategy and Structure

We designed a two-day virtual meeting with a hybrid structure: plenary sessions supported by smaller, KOL-led interactive workshops.

Speaker Coaching and Content Development

We worked closely with 10 top KOLs – supporting them with virtual presentation training, slide refinement, and tailored messaging guidance to ensure clarity and engagement on screen.

Platform Partnership and Execution

InnoStrat collaborated with a virtual conference agency to manage technical delivery, while leading the content and flow strategy to ensure scientific impact.

Building a Lasting Hub

Rather than letting the meeting end with a goodbye slide, we built a branded online repository of sessions and new content – transforming the event into an ongoing knowledge hub.

The result

2,000 registered delegates with 67% live attendance

Clinical-Medical-Commercial Alignment

4.2/5 average rating from participants, with strong qualitative feedback

15 recorded sessions repurposed as enduring content

30+ KOLs committed to future contributions, creating an evolving, branded digital platform

Clinical Trial Effectiveness

A long-term medical community – not just a webcast

What this means for you

When scientific engagement needs to adapt to digital reality, success isn’t about format – it’s about connection, community, and continuity.

InnoStrat designs virtual platforms that extend beyond the event to build influence and trust.

Feedback from our client

Medical Director “The InnoStrat team helpfully challenged our plans for a one-off virtual meeting, convincing us to create an online medical community via the virtual meeting, for a higher return on our investment.”
Medical Director “InnoStrat brought in a professional partner to help build the online community, with a dedicated website to house recorded sessions from the live virtual meeting, and provide a repository for new content on hot topics in the field. This would keep up interaction with our key stakeholders after the virtual meeting.”
Regional Medical Director “The InnoStrat extended team coached the keynote speakers to deliver engaging virtual presentations, leading to an average attendee time of over two hours which shows very high engagement. The overall feedback from attendees was excellent and one of our top KOLs said it was the best virtual meeting he had ever attended!”
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